Kept support

Help with Kept.

Your records, your copies and the choices you control.

About Kept

Email support

support@sideglint.com

Include “Kept” in the subject, your device model, app version if available and what happened. Hide personal information in screenshots.

Do not send passwords, Apple verification codes, payment details or your complete inventory or backup unless a specific support step calls for it.

Useful answers.

Inventory & copies

Where is my inventory?

Kept stores it on this device. There is no Kept account or automatic cloud copy. Removing the app or losing the device can mean losing that inventory. Create an encrypted backup and save it somewhere outside the app’s own folder.

Which Restore should I use?

Restore purchases checks your Apple subscription. Restore inventory opens a saved encrypted Kept backup, checks it and shows a preview before you confirm replacement. Restoring a purchase does not recover belongings or photos.

Can I recover a forgotten backup password?

Kept cannot reset or recover it. Keep your password separately and safely. A PDF cannot replace a restorable encrypted backup.

What can I send to an insurer?

Export a PDF and inspect the saved copy before sharing. Check the insurer’s evidence requirements; Kept does not determine coverage or appraised or replacement values.

Recording items

Why did a barcode not fill in product details?

Kept scans locally and checks your saved inventory for the same code. It offers Open existing item or Add another item for a match. It has no online product lookup; unfamiliar products need manual details. Save is what creates a record.

Why does the camera not open?

Check Kept’s Camera permission in iPhone or iPad Settings, then try again. You can also use the system photo picker or enter a barcode manually. A photo available only from iCloud Photos may need a connection before iOS can import it.

What does changing currency do?

It changes the inventory’s currency label and display precision. It does not apply an exchange rate: a recorded 100 stays 100. When recorded prices exist, Kept asks you to confirm that their numbers will stay unchanged.

Kept Plus

What happens when Plus ends?

Your existing records stay readable, editable, searchable and exportable. The Free allowance applies to adding new items. Manage or cancel renewal through Apple’s subscription settings.

Still need a hand?

Tell us what happened. Please leave unnecessary personal information out of your message.

Email Kept support