Website privacy policy

Who we are

Sideglint Studio is the trading name used by Michael Merrick, based in Florida, United States. This policy covers visits to the Sideglint website and general studio enquiries. App-specific support and information collected inside an app are covered by that app’s policy, such as the BEND-ish Privacy policy.

Website visits

We use Cloudflare Pages to host and deliver the website. When you visit, Cloudflare processes your IP address and technical information about your connection and requests to deliver pages, maintain performance and protect against abuse.

We do not add advertising or visitor-analytics scripts to the website. Cloudflare Web Analytics is disabled. There are no website accounts, contact forms or third-party embedded media; fonts and artwork load directly from the site.

Cloudflare’s hosting and security processing still occurs without analytics scripts. Depending on the security features in use, Cloudflare may set necessary security cookies. See Cloudflare’s cookie information.

When you contact the studio

We receive your email address, message and any information or attachments you choose to send. We use them to answer your enquiry and help resolve the issue. General studio email is handled manually through Namecheap Private Email and our email software. See Namecheap’s privacy policy.

App-specific support is covered by the relevant app’s policy. Please leave passwords, payment details and unnecessary sensitive information out of your message.

Keeping and protecting information

Resolved support conversations are kept for 12 months after the last reply, then deleted. Unresolved cases are kept until they are resolved. We manage this process manually, including copies and attachments within our control.

This normal retention period does not postpone a valid request for earlier deletion. If a specific legal obligation requires limited information to be kept, we will explain the reason and applicable period.

Cloudflare retains information according to its service purposes and legal obligations. Its public policy does not specify one fixed retention period for all Pages visitor data. See Cloudflare’s privacy policy. Provider-managed backups and other provider-held information follow the relevant provider’s arrangements; deletion from our mailbox is not a promise of immediate removal from every backup.

Our service providers may process information in the United States and other countries. Their policies describe their processing and safeguards. Cloudflare provides encrypted HTTPS connections for the public website. No method of storage or transmission is completely secure.

Questions and privacy requests

Depending on where you live, you may have rights to access, correct or delete information, obtain a copy, or object to or restrict certain uses. Email support@sideglint.com and describe your request. You do not need to use a particular form or legal wording.

We handle requests manually and respond within the time required by applicable law. We may need proportionate information to establish that a request relates to you; please do not send identity documents unless we explain why they are needed.

We will explain the actions we can take, any provider action that remains outstanding and any justified limitation. We will not describe a request as completed solely because it has been forwarded to a provider.

Policy changes

This policy takes effect on the date shown above. Material changes will be explained on the website as appropriate, and consent will be requested where required.